*NOTE SMALL PRICE INCREASE AND DELIVERY CHANGES*
*NOTE SMALL PRICE INCREASE AND DELIVERY CHANGES*
What is a wax melt?
Wax melts are like candles but without the wick. Instead, they're melted in the top an electric or tea-light warmer, and slowly diffuse to fill the air with a wonderfully scented aroma. With a candle, the whole of the wax melts away, but with a wax melt, only the scent dissipates.
How do I use my wax melts?
Most of our wax melts can be cut or snapped to size. Simply place a small amount of wax in the dish of your warmer and allow it to melt, filling your room with a gorgeous fragrance. We recommend using 1-2 cubes.
How long does the scent last?
You should expect to experience around 4 hours of fragrance per cube. Everyone experiences scent differently, so what might be a strong smell for you, may be lighter in strength to another. With that in mind, you may find that you can get more than 4 hours out of each piece of wax, and our customers quite often re-melt their wax time and time again until they can lo longer smell the scent.
What type of wax do you use?
Our wax melts are made using soy blend.
What fragrances do you do?
At the moment, we bring out a mixture of new and returning fragrances every so often. This means that what is available to you one month, may not be available again for some time. However, this does mean that we are constantly refreshing our range and there will always be new fragrances for you to try. Please join our VIP on Facebook to view what is on the agenda each month. Alternatively, keep an eye on our social media platforms for regular updates.
Do you sell candles?
At the moment, candles are not something we have the time to create.
Why is my wax going white on top?
This is called polymorphism or "frosting" and is a natural characteristic of soy wax. Frosting is when a white, crystalline layer forms on the surface or sides of natural waxes, such as soy. Some batches of the pure wax that we receive from our suppliers are more prone to frosting than others. It's quite hit or miss, so one of your wax melts may have a perfect top, while another may have frosted. Frosting does not effect the performance of our wax melts in any way and actually indicates that we are using a natural product. While it may look a little unsightly, rest assured that you are still receiving the same high quality products that we are known for.
Are your products safe to use around pets?
In short, yes. Although our scents can be safely used around animals, our products do contain chemicals, so it is important that your pets don't consume our products. We recommend keeping all of our products out of reach of children and pets, and should you require further ingredient information, please do not hesitate to email us at firstname.lastname@example.org
Are your products safe to use when pregnant or around newborns?
They should be perfectly fine to use when pregnant, however, we strongly recommend consulting your GP before using our products. With regards to newborns, please be aware that babies are very delicate and their sense of smell extremely fragile while they are so young. We would advise against using any highly scented products around the home for the first few months of your child's life.
Why is there white smoke coming from my wax?
The white "smoke" you may sometimes see coming from your wax melt isn't actually smoke. It is in fact vapour, and is basically the fragrance oil evaporating. You will see it more with some fragrances than others and is nothing to be concerned about. If however, you ever see black smoke, please extinguish your tea-light candle immediately - the wax is burning too hot and there may be a hairline crack in the dish of your burner.
Do you offer samples?
Unfortunately, we do not send out free samples on their own. However, we do try andsend free wax samples and other freebies with every order placed. So place an order, and you'll receive free items (subject to availability).
Do you wholesale?
Please do not hesitate to contact us via email or via our online contact form. We will have a minimum order quantity depending on which product you require.
Do you take custom orders?
Unfortunately, due to lack of time, space and hands, we do not take custom orders.
What are your delivery times and prices?
Up to 4 small snap bars - large letter option, 2nd class signed for - £2.70
Royal Mail 2nd Class Signed For - £4.70
Courier Tracked - £7.70
*Prices are subject to change at any time.
Our turnaround time is currently 1-2 weeks. This means that from the moment you place your order, it could be up to 2 weeks before you receive it. We are a very small team working around our children, so we kindly ask that you be patient whilst waiting for your order. We promise we are doing all we can to get your order to you as efficiently as possible.
Do you offer free delivery?
We do offer free delivery to local areas only.
If you are not local unfortunately, even our smallest item has to be packed into a box. This means it ships as a parcel and £2.70 (UK) is our cheapest delivery option available to you at this time.
.I haven't received a confirmation email
Our emails to you often end up in your spam folder, please check that first. If you still cannot locate your confirmation email, it is quite possible you have either entered an incorrect email address at checkout, or your order simply didn't submit properly. Pease get in touch if you are having issues.
How do I cancel or amend my order?
If you wish to cancel or amend your order, you must do so immediately after placing the order. Please contact us via email to email@example.com stating your order number, your name and any instructions.
How do I track my order?
You can only track your order if you contact ourselves via email and we will provide this.
My order hasn't arrived
Our turnaround time is currently 1-2 weeks. If you haven't received your order after 14 working days, please email us at firstname.lastname@example.org
My order is damaged, incorrect or items are missing
If there are any problems with your order, please get in touch as soon as you are aware there is an issue. We will require your order number and photos of any damage or inaccuracies.
I don't like the smell of one or more of the items in my order
Everyone's sense of smell is different and we all have different tastes. Without the option to "try before you buy", we understand that you may sometimes receive a fragrance that doesn't necessarily agree with your nose. We do not offer refunds on items you may not like the smell of.
What forms of payment do you accept?
We accept payment via Paypal. Payment is mandatory at time of order at the moment due to COVID pandemic.
Do you offer discount codes?
If you are a member of our Facebook Chat Group, you can see discount codes from taking part in group giveaways, competitions and more.
.Are you CLP Compliant?
Yes, you will find CLP labels attached to all of our products. We are also fully insured and cosmetic assesed too.